PRIVACY POLICY

This Privacy Policy governs the manner in which thestratagroup.com collects, uses, maintains, and discloses information collected from users (each, a “User”) of the thestratagroup.com website (“Site”). This privacy policy applies to the Site and all products and services offered by The Strata Group.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

thestratagroup.com may collect and use Users' personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site: We may use feedback you provide to improve our products and services.

  • To facilitate account creation and logon processes: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon processes for the performance of the contract.

  • To send periodic emails and marketing communications: We may use the email address to respond to inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. You can opt-out of our marketing emails at any time by following the unsubscribe instructions at the bottom of each email.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Data Usage & Mobile Privacy: Phone numbers and SMS consent data collected for text messaging purposes will not be sold or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

SMS AND TEXT MESSAGING COMMUNICATIONS

By providing your phone number and opting in to receive messages, you agree to receive text communications from The Strata Group.

  • Purpose of SMS: We use SMS to confirm appointments, coordinate home tours, send reminders, share property updates, and notify clients of schedule updates.

  • Opt-Out Instructions: You can cancel the SMS service at any time. Just text STOP to opt out. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

  • Help & Support: If you are experiencing issues with the messaging program you can reply with the keyword HELP for assistance, or you can get help directly by emailing us at [email protected].

  • Disclaimer: Carriers are not liable for delayed or undelivered messages.

  • Message & Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary based on your transactions and interactions with our team.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

When sensitive personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. However, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

DELETION REQUEST RIGHTS

You have the right to request the deletion of your personal information that we have collected and retained, subject to certain legal exceptions (such as transaction completion, security, fraud prevention, compliance with legal obligations, or lawful internal uses). Upon receiving and verifying a valid consumer request, we will delete your personal information from our records and direct our service providers to do the same.

CALIFORNIA RESIDENTS SPECIFIC RIGHTS

California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year.

If you are under 18 years of age, reside in California, and have a registered account with our Services, you have the right to request the removal of unwanted data that you publicly post on the Services.

CHILDREN UNDER THIRTEEN

The Strata Group does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

CHANGES TO THIS PRIVACY POLICY

thestratagroup.com has the discretion to update this privacy policy at any time. When we do, we will update the date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Strata Group 1540 International Parkway, Suite 3030

Lake Mary, FL 32746

Phone: 407-565-8903

Customer Inquiries: CustomerCare@TheStrataGroup.com

General Information: [email protected]